FAQ
product
LeGer by Lena Gercke is a Berlin-based fashion brand with the aim of empowering women through fashion and creating an inspiring and supportive community. Timeless designs and modern trend pieces make the brand what it is. Founder and CEO of the brand, Lena Gercke, founded the personal brand in 2017 with the idea of creating fashion that allows one to express themselves freely while feeling confident and comfortable.
In 2025, LeGer was expanded with the new premium line LeGer Studio. Inspired by minimalist designs, LeGer Studio connects aesthetics and functionality. Each design accompanies women through special moments that go beyond trends.
We offer a large selection and variety of products. Our product catalog ranges from jackets and coats, tops, trousers to accessories, swimwear and much more.
The care instructions depend on the product selected. You will find the individual care instructions for the selected product in the corresponding product description.
Order
You have the option to choose one of the following payment options:
Paypal, Klarna, credit card (Visa and Mastercard), Google Pay, Apple Pay or gift voucher.
You have the option to purchase our gift vouchers. Your individual voucher code will be automatically generated upon purchase and sent to you by email.
Once you have selected your desired products and added them to your shopping cart, you can use your gift voucher as a payment method. Any remaining balance will not be paid out, but you can easily use the gift card again for your next purchase. Please note that we cannot apply voucher codes retrospectively to orders that have already been placed.
As soon as we have received your payment, you will receive an email with the order confirmation. We will send you another email as soon as your order has been shipped. There is a link in this email that you can use to track your delivery at any time until it arrives at your home. We will also conveniently send you your invoice to the email address you have on file with us. Please also check your spam folder. If you have not received a message from us, please contact our customer service at support@legerbylenagercke.com.
If you have not received an order or shipping confirmation, please check your spam folder first. Please also make sure that your inbox is not full, otherwise you will not be able to receive emails. If you accidentally entered an incorrect email address or the order confirmation cannot be found despite entering it correctly, please contact our customer service at support@legerbylenagercke.com.
Unfortunately, we cannot change individual items from an order that has already been placed.
Yes, you can easily cancel your order yourself as long as it has not yet been shipped. Here is how you do it:
- Open the order confirmation you received from us via email after your purchase.
- Click on the “Cancel contract” button at the very bottom of the email.
- Enter the requested information.
- Then, under “Changed your mind?”, select the option “Cancel order”.
If your order has already been shipped, cancellation is unfortunately no longer possible. In this case, you can make use of your 14-day right of return and send individual items or the entire order back to us free of charge. There are no additional costs for you.
If you have any questions, you can reach our customer service team at any time by email at support@legerbylenagercke.com
No, you do not need to create a customer account to place an order. You can also complete the ordering process as a guest. However, when checking out, make sure your details are correct.
Please contact our customer service directly via email support@legerbylenagercke.com and we will try to change your order in a timely manner. However, please note that we try to prepare your package for shipping as quickly as possible. Once you have received an order confirmation email, your order is being processed and is unlikely to be changed.
We're sorry to hear that you received an incorrect order. Please contact our customer service support@legerbylenagercke.com and let us know which item is missing from your order. Our customer service will then contact you with an appropriate solution.
Unfortunately, it is currently not possible to have an order gift-wrapped.
Please contact our customer service by email at support@legerbylenagercke.com.
Delivery
We offer standard delivery within 1-3 working days for all customers in Germany and Austria. In exceptional cases, product delivery times may increase.
Within Germany, you can choose between two shipping options:
- DHL Standard Shipping: €4.70
- DHL GoGreen Plus*: €4.90
Shipping costs to Austria are €5.70.
We offer free shipping for orders of €99.00 or more within Germany and to Austria.
What is DHL GoGreen Plus?
With GoGreen Plus, you choose a CO₂e-reduced shipping option. Deutsche Post and DHL use alternative fuels and technologies in their logistics network, such as electric vehicles and heat pumps. This reduces greenhouse gas emissions during shipping by at least 95%. This reduction is attributed proportionally to your shipment. You can find out more at www.GoGreenPlus.de.
*GoGreen Plus is a service that supports decarbonization measures within the Deutsche Post and DHL logistics network. Through the use of alternative fuels and technologies, Deutsche Post and DHL reduce the consumption of fossil fuels in the transport mode and buildings used for GoGreen Plus shipments. This does not necessarily mean that the specific shipment is physically transported using vehicles or facilities that utilize these fuels or technologies. Further information, e.g., on specific decarbonization measures, is available at www.GoGreenPlus.de.
We currently deliver to Germany and Austria.
We ship our goods in Germany and Austria with our shipping partner DHL.
As soon as we have shipped your order, you will receive an email from us. This email contains a link with which you can track your delivery at any time until it arrives at your home.
Within Germany, delivery to a DHL Packstation is possible. Within Austria, delivery to a Packstation or a parcel shop is not possible.
Returns & Exchanges
We naturally very much hope that you like our products. However, we understand if the items don't fit or you don't like them, and we offer you the option to return them within 14 days of receipt. Please make sure to return the goods to us in the condition in which you received them. Please note that from August 11, 2025, returns will no longer be free – you will pay €2.95 in Germany and €4.95 in Austria if you wish to return your products.
At LeGer by Lena Gercke, you have 14 days after receiving your order to return items to us. You can find more information about the right of withdrawal at LeGer in the cancellation policy.
You can easily request your return slip using the "Return order" button in your shipping confirmation that you received via email. You will then receive your return label to print out or as a QR code and can simply drop off your package at the nearest DHL branch.
If you have already deleted the email, simply go to this website , enter your order number and email and easily generate your return label.
If you need help returning your items, please contact our customer service. You can reach our customer service by email at support@legerbylenagercke.com.
Yes, an exchange is possible within 14 days of receipt. You can simply register the return at https://leger-gmbh.returnsportal.online/. Select "Exchange" as the reason there and specify the desired size. Once we receive the item, the appropriate replacement will be automatically sent to you.
Yes, after receiving your return you will receive an email from us confirming that we have received your goods.
Once we have received your return and the product is in its original condition, you can expect a refund within 14 days. The credit will be issued via the original payment method. Unfortunately, it is not possible to process refunds to a different payment method. If you have returned multiple items or products in one package, it is possible that the credit for these returns may be issued at different times.
Please note that depending on the payment method chosen, it may also take some time for the payment to appear in your account.
You can easily request your return slip using the "Return order" button in your shipping confirmation that you received via email. You will then receive your return label to print out or as a QR code and can simply drop off your package at the nearest DHL branch.
If you have already deleted the email, simply go to this website , enter your order number and email and easily generate your return label.
If you need help returning your items, please contact our customer service. You can reach our customer service by email at support@legerbylenagercke.com.
If it should happen that an item is faulty, you can of course complain about it and send it back to us. In this case, please contact customer support at sopport@legerbylenagercke.com to report the defect and then simply send your product back to us.
We're sorry to hear that you received an incorrect product. Please simply send the product back to us and state that the wrong product was delivered as the reason for the return.
If you have returned all or individual items from your order, your LeGer by Lena Gercke gift voucher will be recharged. The voucher code will not change.
Newsletter
If you don't want to miss any of our current promotions, you can easily and conveniently register for our free newsletter. Simply enter your first name and email address when registering for the newsletter.
If you would like to unsubscribe from our newsletter, simply open the newsletter in your email inbox and click on the unsubscribe link at the very end.